SHIPPING & RETURNS
How much is shipping?
We offer free UK shipping (Royal Mail 2nd Class) on orders over £15. An upgrade to 1st Class or Tracked 24 is available at checkout.
International Shipping Prices are calculated at checkout based on the weight of the order
When will my order be dispatched?
We aim to dispatch all orders within 2-3 business days.
When will my order arrive?
We send all UK orders 2nd Class Royal Mail, an upgrade to 1st or Tracked 24 is available at checkout.
All international orders are sent with the Royal Mail International Standard service.
We can't guarantee delivery for a certain date, these estimations are just a guideline:
UK: 2-3 business days
US: 10-20 business days
Europe: 7-14 business days
Asia Pacific: 21-28 business days
Latin America and the Caribbean: 21-28 business days
North Africa and the Middle East: 21-28 business days
Please note that an International parcel is not classified as lost until 25 working days after the shipping date.
Who is responsible for import duties on International orders?
All import duties, taxes and customs fees are the customers responsibility and may lead to extended shipping times. These charges vary depending on the cost of the order and the customer's location. We are not responsible for any delays due to customs.
Any orders refused due to customs charges will only be refunded the price of the items, not the shipping fee.
Can I return an item?
If for any reason you are unhappy with your order, please contact us within 14 days of delivery and ship the items back to us within 30 days of delivery.
If you change your mind about your order please contact us ASAP (within 12 hours of ordering) as we aim to post out all orders the next working day where possible.
We cannot accept returns or exchange digital or customised products.
The buyer is responsible for the cost of the return, and the item must arrive in it's original condition. The buyer is responsible for any loss in value due to damage or use.
Can I come and buy kits in person?
Unfortunately our premises are not open to the public and we are not insured for customer visits, all our sales are online only.
We will only use the information you provide to communicate with you about your order, to fulfil your order, and for legal reasons such as taxes etc.
Please be aware that each Oh Sew Bootiful kit contains needles and must be kept out of the reach of children.
How can I contact you?
If you need help with your order or have any other questions please email us on email@example.com
Do you offer your products wholesale?
Yes! We currently work with stockists around the world and are always happy to welcome new shops. Please visit our Wholesale Page for information about ordering through the wholesale marketplace Faire, or directly through us.