Help Center

Free UK shipping on Orders over £10 are sent Royal Mail 2nd Class. 

An upgrade to 1st Class or Tracked 24 is available at checkout.

Shipping for Fabric packs start at £4.00 P&P

Shipping for  Embroidery kits start at £9.00 P&P

NB. All import duties, taxes and custom fees are the customers responsibility. These charges vary depending on the cost of the order and the customers location.

Any orders refused due to customs charges will only be refunded the price of the items, not the shipping fee.

All import duties, taxes and custom fees are the customers responsibility. These charges vary depending on the cost of the order and the customers location.

This may lead to extended shipping times.

Any orders refused due to customs charges will only be refunded the price of the items, not the shipping fee.

We aim to dispatch all orders within 2-3 working days.

We can't guarantee delivery for a certain date, these estimations are just a guideline:

UK: 2-3 business days

United States: 10-20 business days

Europe: 7-14 business days

Canada: 10-20 business day

Asia Pacific: 21-28 business days

Latin America and the Caribbean: 21-28 business days

North Africa and the Middle East: 21-28 business days

Buyers are responsible for any customs and import taxes that may apply. We're not responsible for delays due to customs.

All import duties, taxes and custom fees are the customers responsibility. These charges vary depending on the cost of the order and the customers location.
Any orders refused due to customs charges will only be refunded the price of the items, not the shipping fee.

Please be aware that we cannot guarantee delivery for a certain date.

We are a UK based company and post all standard parcels with the Royal Mail.

Be aware that it can take up to 4 weeks for an international parcel to arrive and that a parcel isn't classified as lost until 25 working days after the shipping date.

If for any reason you are unhappy with your order, please contact us within 14 days of delivery and ship the items back to us within 30 days of delivery.

If you change your mind about your order please contact me ASAP ( within 12 hours of ordering) as we aim to post out all orders the next working day where possible.

We cannot accept returns or exchange for digital or customised products unless they arrive damaged or defective.

The buyer is responsible for the cost of the return and it must arrive in its original conditon. The buyer is responsible for any loss in value due to damage or use.

Any orders refused due to customs charges will only be refunded the price of the items, not the shipping fee.

Oh Sew Bootiful

Unit 6 Kincraig Business Park

Kincraig Road

Blackpool

Lancashire

FY2 0PJ

United Kingdom

Tel: 07793 216373

Email: hello@ohsewbootiful.com

We will only use the information you provide to communicate with you about and to fulfill your order and for legal resaons such as taxes etc

Please be aware that each Oh Sew Embroidery Kit contains two embroidery needles and must be kept out of the reach of children.

Each Oh Sew Bootiful needlework kit is packaged in a mailer style box which can be used for storing your project.

Each embroidery kit contains a piece of fabric with the pattern pre-printed on to it. You may wish to give this a quick iron once it arrives as it is folded for packing.

If you are a retailer and would like to discuss stocking Oh Sew Bootiful products, we'd love to hear from you. 

Please refer to Wholesale Enquiries for a link to our Faire account or use the Contact Us form and we'll be in touch ASAP.

If you need more information or would like to discuss your order with someone Click Here.