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All post is sent 1st Class with Royal Mail.

Shipping for Fabric packs start at £1.50 P&P

Shipping for Embroidery kits start at £2.25 P&P

Shipping for Fabric packs start at £9 P&P

Shipping for  Embroidery kits start at £11.50 P&P

NB. All import duties, taxes and custom fees are the customers responsibility. These charges vary depending on the cost of the order and the customers location.

Any orders refused due to customs charges will only be refunded the price of the items, not the shipping fee.

All import duties, taxes and custom fees are the customers responsibility. These charges vary depending on the cost of the order and the customers location.

This may lead to extended shipping times.

Any orders refused due to customs charges will only be refunded the price of the items, not the shipping fee.

PLEASE NOTE. All orders are sent 1st class in the hope that they arrive quickly but there are currently some intermittent delays due to Covid. There may also be hold ups at customs for International customers due to the Brexit changes.

Unfortunately we can't guarantee delivery for a certain date, these estimations are just a guideline:

UK post is sent 1st Class and arrives within a few days of posting.

United States: 10-20 business day

Europe: 7-14 business days

Canada: 10-20 business day

Asia Pacific: 21-28 business days

Latin America and the Caribbean: 21-28 business days

North Africa and the Middle East: 21-28 business days

Buyers are responsible for any customs and import taxes that may apply. We're not responsible for delays due to customs.

All import duties, taxes and custom fees are the customers responsibility. These charges vary depending on the cost of the order and the customers location.
Any orders refused due to customs charges will only be refunded the price of the items, not the shipping fee.

Please be aware that we cannot guarantee delivery for a certain date.

We are a UK based company post all standard parcels with the Royal Mail.

Be aware that it can take up to 4 weeks for an international parcel to arrive and that a parcel isn't classified as lost until 25 working days after the shipping date.

We aim to ship all orders the next working day though at busy periods (such as Christmas) this may extend to 2 to 3 working days

If for any reason you are unhappy with your order, please contact us within 14 days of delivery and ship the items back to us within 30 days of delivery.

If you change your mind about your order please contact me ASAP ( within 12 hours of ordering) as we aim to post out all orders the next working day where possible.

We cannot accept returns or exchange for digital or customised products unless they arrive damaged or defective.

The buyer is responsible for the cost of the return and it must arrive in its original conditon. The buyer is responsible for any loss in value due to damage or use.

Any orders refused due to customs charges will only be refunded the price of the items, not the shipping fee.

Stephanie Arnold

Oh Sew Bootiful

30 Lowick Drive

Poulton-Le-Fylde

Lancashire

FY6 8HB

United Kingdom

Tel: 07793 216373

Email: hello@ohsewbootiful.com

Please be aware that each Oh Sew Embroidery Kit contains two embroidery needles and must be kept out of the reach of children.

Each Oh Sew Bootiful embroidery kit is packaged in a sealed, brown Kraft box which can be used for storing your hoop art project.

Each embroidery kit contains a piece of fabric with the pattern pre printed on to it. You may wish to give this a quick iron once it arrives as it is folded for packing.